Salvaging Home Care Together, our conference you dare not miss

Blog post 8 July 2017

So the Care Quality Commission has announced that social care is in a “precarious state.”

Indeed, it is. And we had a snapshot of its findings throughout the news bulletins of the last few days. Some pretty emotive dialogue was uttered too . . . Age UK warned the results leave elderly people and their families “playing Russian roulette” when they choose a nursing home or other care service.

One in three nursing homes failed the official inspection, with spot inspections finding medicines being administered unsafely, alarm calls going unanswered and residents not getting help to eat or use the toilet.

Anyone would agree that the catalogue of misery in this analysis seems endless.

Of all adult 24,000 social care services in England, the Care Quality Commission has judged 21 per cent “inadequate” or “requires improvement” in the first full checks of their kind.

A quarter of those checked have been found wanting on safety.

The list of poor practice makes uncomfortable reading and viewing. I’m furious over some of the findings, but not surprised that only 50 of all care services had managed to achieve the top rating of “outstanding”.

Despite the £2bn extra cash for social care from the government, the industry is still struggling and sadly will continue to do so until the services offered are properly funded and properly staffed.

In an ideal world money and the quality of care should never be bed partners, but they are and like never before the industry – particularly where the core client bases are local authority funded – is financially creaking.

Andrea Sutcliffe, chief inspector of adult social care at the CQC has promised to shut down homes that don’t improve or display serious failings and it’s a move I fully support (see the WMCA statement on the home page).

She also zoned in on training and recruitment – something that’s at the heart of West Midlands Care Association provision.

We cannot change this report of shame, but we’re committed to trying to help its members achieve excellent ratings . . . and perhaps more importantly – sustainable, great care standards.

Clearly we cannot align ourselves with indifferent providers, but for those who need support we’ll do our best to signpost relevant helps and to inform of training workshops run and supported by WMCA.

We believe we are relevant and earthed in the practicalities of navigating these difficult times. To that end we are planning a Rescuing Home Care conference on September 7 and the keynote speaker will be Neil Eastwood, author of the book Saving Social Care.

The book provides a practical approach to recruiting the best frontline care employees.

Recruiting and retaining a caring workforce to keep pace with the needs of an ageing society is one of the greatest challenges we face.

At the same time, Neil recognises traditional methods of finding suitable care staff are delivering diminishing returns.

All providers need new ways of finding and keeping the compassionate and loyal care workers of tomorrow.

In an approach that’s accessible and practical, Saving Social focuses on:

  •  Knowing exactly who your perfect care worker candidate is
  • Tapping in to what are referred to be “secret sources” of new staff in Optimising your recruitment process to reduce wastage
  • Spotting high potential applicants – and avoid troublemakers – much faster
  • And 20 other proven retention techniques to minimise care staff loss


Get the date in your diary for the event at the Portway Lifestyle Centre, Newbury Lane, Oldbury.

More details are on our website event listings

Saving Social Care is available at Amazon