WMCA response to Healthwatch's report on Home Care
Responding to today’s report from the care industry’s watcher's, the head of West Midlands Care Association has pledged to work alongside other agencies to continue to improve standards.
The Healthwatch report noted that 4 out of 5 Home Care Agencies provided good quality.
Healthwatch Dorset heard from both Soical Care Staff and and other professionals that effecticve care oplanning and communication is vital to ensuring all of an individuals's care needs are et, particularly when transferring between hospital and home.
Healthwatch Warrington found that many of the dedicated local care staff are looking beyond people's care plan and delivering extra things to ensure they are properly looked after. This is commendable, but one interpritation of staff going the extra mile is that the care plan is not comprehensive enough in the first place.
WMCA chief executive Debbie Le Quesne said: “Nothing in the report comes as a suprise, it show clearly the challenges we know are faced by the industry."
Healthwatch Dorset found a number of issues relating to Care staff not being listened to when informing Doctors that a client was unwell. GP's changed medication without informing the Care Provider and other support workers like District Nurses did not update plans. Even when it was shared simple things like the Clients new Medication having to be taken four times a day yet the package only allowed for two visits were some very practicle problems.
“As an association we will not support poor practice and support the work of both Health and Local Authorities in their work to improve care. It is where we dont all work together that the problems occur."
“We are in regular dialogue with both Health and Council Officers and offer training to members on legislation and other critical matters of care to uphold the standards required."
“Nearly all in the sector are trying their very best in very difficult circumstances; those who are not should not be in the business.”
To read the full report click here